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London Luton Airport is very well equipped for passengers travelling with disabilities or special needs. The airport has been designed and built with the needs of disabled passengers and visitors in mind. |
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London Luton Airport Disabled access ... |
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London Luton Airport offers ramps and wider access pathways, wheelchair accessible telephones, accessible toilet facilities and reserved seating at check-in and throughout the Airport in the general seating areas.
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How London Luton Airport helps ... |
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| General Help |
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Please Note: Assistance for disabled travellers flying into the UK can be booked through the airline.
It is important to plan your time in the airport. If you are a passenger who has difficulty walking, assistance may be necessary and extra time may have to be allowed between the departure lounge and your gate.
Passengers should check if the cost of special assistance is included in the price of their ticket before booking, and inform the airline in good time of any special needs that will be required.
If you require wheelchair assistance from check-in, ensure that you advise your airline or travel agent when making your booking.
Passengers with disabilities can use airport wheelchairs throughout terminal building. Passengers wishing to retain their own wheelchairs up until boarding should check the policy of their airline before travelling.
There are fully equipped toilets are available in all areas of the terminal building.
Guide and hearing dogs are the only dogs allowed in the terminal buildings.
An ambulift is available to provide access to and from the aircraft for passengers with impaired mobility, however, passengers that need to use this facility must inform airport staff as soon as possible so that the equipment can be ready. Contact the airline you are travelling with for more unofficial information. |
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Disabled Information Resources |
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Main Switchboard |
+ 44 (0) 1582 405 100 |
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Disabled Parking at London Luton Airport... |
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Disabled Car Parking Facilities |
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Designated disabled parking bays are available in the short term, mid term and long term car parks at London Luton Airport.
The mid term and long term car parks have a fully accessible shuttle bus to transfer to and from the airport.
Help Points are also available in each car park where passengers can call for assistance.
Passengers travelling with a motorised wheelchair are requested to contact NCP on +44 (0) 1582 723982 for parking advice.
A designated set down area for disabled passengers is available near to the terminal building. No vehicles can be left unattended in this area. Unattended vehicles will be towed away and incur a tow charge of £150 plus £10 + VAT daily storage. There is a free waiting time of 10 minutes only in this area. Any stays over this will be charged at:
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Penalty Charges at London Luton Airport |
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10-15 minutes |
£25 |
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15-20 minutes |
£35 |
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Over 20 minutes |
£50 |
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For longer stays, blue badge holders can drop off or collect in the designated bays in the short term car park free of charge for the first 60 minutes. Stays over 60 minutes will be charged at the full fee from first arrival in the car park.
Orange/blue badge holders who want to take their badge away with them will need to take their badge to the NCP payment desk within the Onward Travel Centre in the terminal building for validation and then leave the parking clock on show within the vehicle.
Hire Car
The Hire Car building is fully accessible with a Special Assistance Help Point where staff can assist disabled customers to complete documentation.
Shuttle buses are also fully accessible for access to and from the terminal.
Drivers welcome the opportunity to assist disabled customers to board or disembark the bus on request.
Rail Travel
Luton Airport Parkway is the railway station that serves London Luton Airport. The station is fully accessible and a free shuttle bus service runs continuously between Luton Airport Parkway Station and the terminal building. |
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Organisations who can help disabled passengers ... |
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The following organisations provide unofficial information and advice for travellers with special needs, or are travel companies that specialise in organising holidays for people who need extra assistance.
The London Luton Airport Information Guide is not responsible for the content of external sites. (all links will launch new windows) |
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Helpful Organisations |
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| Air Transport Users Council |
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| Disabled Persons' Transport Advisory Committee |
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| publishers of 'Access to Air Travel: Guidance for Disabled and Less Mobile Passengers', as well as having really helpful travel tips on their Door to Door pages |
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| Disabled Living Foundation |
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| Helps older and disabled people to find equipment solutions that enable them to lead independent lives. |
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| Charity providing unofficial information on accessible hotels and visitor attractions. |
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| Royal Ass. for Disability and Rehabilitation (RADAR) |
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| National organisation run by disabled people |
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| Royal National Institute for the Blind |
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Helping you live with sight loss
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| Royal National Institute for the Deaf RNID |
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Changing the world for deaf and hard of hearing people. |
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| Accessible Travel & Leisure |
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| The Assistance Travel Service |
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